I like using Oak Street Health as my HCP but I hate how they set up appts without checking

[Siwsan]

I had an appointment on Wednesday but I missed the call from them, Tuesday afternoon, saying it was canceled because my APN called in sick. They said for me to call and set up a new appointment.

When I called the first thing Wednesday morning I found out they'd already scheduled one without ever checking with me to see if I could make it. So I said it wasn't a good day OR time for me and scheduled a new one. And today I got a 'reminder card' for that appointment - the one they scheduled, not the one I did. I expect another card in the mail within the next day or so. If I don't get one I guess I'll VERIFY they changed it.

Is this a common practice at other medical practices? It just seems so utterly presumptive. This is a Medicare practice so I imagine there are a number of patients who rely on others to take them.

Or maybe I'm just getting grumpy in my old age.