Computer Help and Support

ailsagirl

(23,958 posts)

7. You asked!!

Sun Dec 29, 2024, 12:36 AM

Dec 29

Well, he installed a new hard drive. For some reason, I had thought it would clear up the problem, but it didn't. Instead it created a whole slew of new problems that I naively thought would be fixed once he was finished. He performed a clean installation which, unknown to me, wiped out all my files. I doubt there is a way of restoring them-- even if there is, the cost is prohibitive (in the thousands of dollars).

I'm going to dump Aura's virus scan-- and get maybe Malwarebytes, which is how he discovered my PC was infected in the first place.

Thanks for your input. Any thoughts??

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I supposedly have virus protection... [View all] ailsagirl Dec 27 OP

yes, bring it to their attention Skittles Dec 27 #1

Did the virus protection warn you? usonian Dec 27 #2

How did the notification arrive? canetoad Dec 27 #3

I took it into the shop ailsagirl Dec 27 #4

It would be interesting canetoad Dec 27 #5

Yes ailsagirl Dec 27 #6

You asked!! ailsagirl Dec 29 #7

Off the top of my head canetoad Dec 29 #8

He wasn't in the office today when I picked it up ailsagirl Dec 29 #9

Another question ailsagirl Jan 2 #14

Scam alert CloudWatcher Dec 30 #10

I think it's OK now, but I won't be going back to that shop!! ailsagirl Dec 30 #11

I think Cloudwatcher LPBBEAR Dec 30 #12

Thanks for your post ailsagirl Dec 30 #13