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Phentex

(16,608 posts)
Thu Dec 5, 2024, 06:48 PM Dec 2024

I talked over the hold music and someone picked up!

It's been rumored that call operators can still hear you even when you're on hold.

Look, I was patient. I was reading DU while listening to the hold music. But after 7 minutes I decided to just start talking into my phone:

Hello, is anyone there? Or are you all dead and no one can hear me? Are you all busy fixing other coffee grinders?

Before I got out the last part, someone picked up. Coincidence? I think not!

6 replies = new reply since forum marked as read
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I talked over the hold music and someone picked up! (Original Post) Phentex Dec 2024 OP
That's an amusing thought... Harker Dec 2024 #1
I know, right? Phentex Dec 2024 #4
That happened to me!!! PXR-5 Dec 2024 #2
They deserved it! Phentex Dec 2024 #5
I used to work at a credit union, can confirm wintemark Dec 2024 #3
It sounds awful! Phentex Dec 2024 #6

Harker

(15,939 posts)
1. That's an amusing thought...
Thu Dec 5, 2024, 07:12 PM
Dec 2024

Given the songs I've sung, and some of the things I've said.

PXR-5

(540 posts)
2. That happened to me!!!
Thu Dec 5, 2024, 07:43 PM
Dec 2024

Verizon cut off all my data even though they had authority to charge me for extra gigs, this happened 2 hours before a long road trip!

After being on hold for over 30 minutes I lost my temper and shouted things I would never say, someone picked up.

I was embarrassed to say the least.

wintemark

(42 posts)
3. I used to work at a credit union, can confirm
Fri Dec 6, 2024, 12:44 AM
Dec 2024

They can hear you, you can't hear them.

I actually got in a lot of trouble for that when I worked at the credit union. I would try to calm down customers while we were on hold with collections or what ever and yeah when they put you on hold they can still hear everything you are saying.

I really hated that job.

Phentex

(16,608 posts)
6. It sounds awful!
Fri Dec 6, 2024, 09:28 AM
Dec 2024

When I call my insurance company, they'll say something like I need to place you on a brief hold, don't hang up, I will get back to you as soon as I have the information.

That makes me think they really will come back. I don't expect people to answer instantly or have the info at their fingertips, but to immediately put you on hold, blast the piano banging music and make you wait beyond 7 minutes is ridiculous.

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